General information on services

The information provided on by The Eye is Delighted is for information purposes only. The Eye is Delighted does not guarantee the accuracy, completeness, or relevance of the information available on its website.

Accordingly, the user agrees to use this information under their exclusive responsibility. The Eye is Delighted makes every effort to offer users available and verified information and/or tools but cannot be held responsible for any lack of availability of information.

The Eye is Delighted, by means of the Website and Mobile Application, offers the following services to users wishing to organise their travel:

  • Information, advice and factsheets
  • Making contact with locals specialising in devising and delivering customized travel services. For all of these providers, it is our belief that this is best done we refer you directly to them – this is our referral service and we do not try to be or claim to be an agent for these providers or an operator of these holidays.
  • System of transmission of personal contact details and other information to selected contacts and partners
  • System of secure payment to local partners.
  • Online display and sharing of travel dossiers and photos.
  • Creation and sharing of testimonies, comment and advice.
  • Creation and sharing of feedback and content of experience

The Eye is Delighted’ liability

Because of the service we provide in this instance and how we provide it, it is important for you to understand the limitations of our liability, so we have detailed these below and by reading these or using the site you are agreeing to these limitations in full and you also are agreeing to accept the application of Spanish law to govern any matters that may arise between and yourself.

If the contract we have with you is not performed or is improperly performed by us or our suppliers we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. However we will not be liable where any failure in the performance of the contract is due to you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall.

For holidays we simply act as a referrer. We are not and do not act as a tour operator, or travel agency. We make information about the organisers available to you so that you can choose who you book with. We do not take your money on their behalf or act as go between in any issues relating to your holiday. Your contract will be with them and them only and they are fully liable for every aspect of their holiday/accommodation product that you buy, according to their own terms and conditions.

We provide information about accommodation providers who we have worked with closely to ensure that they provide their holidays and/or accommodation in a way that fits with your needs and responsible tourism. We strongly encourage you to take out personal travel insurance.

The Eye is Delighted do not accept any liability for, or warrant the quality and/or standard of any of the holidays or accommodations that you are book by the providers that are featured on our website. The Eye is Delighted makes every effort to ensure that the holiday and accommodation providers featured on our website comply with standards, but The Eye is Delighted is not liable in any way for the way these providers actually deliver your accommodation to you and this is governed solely by your contract with that specific provider. Without limiting this general statement, The Eye is Delighted is not liable for any injury and/or damage to persons or property occurring during or as a result of any holiday or accommodation stay taken as a result of enquiries made through this website. 

However, in the extremely unlikely event that our any of our holiday and accommodation providers ceases trading or do not fulfil their service with you and therefore cancel your booking then, subject to our full terms and conditions will refund you.

If you wish to make any alterations or cancel your booking then you are subject to the cancellation terms of our provider that you will have agreed to when booking.

Contributions to the web site

We are delighted to receive your contributions (these include reviews of locations and destinations, articles, tips, photos, and general feedback comment). We point out that the website and our marketing channels such as social media, are internationally accessible and that by contributing in any way, you are consenting to the publication of your contribution on The Eye is Delighted, on linked The Eye is Delighted sites and on any site or in any medium which The Eye is Delighted deems fit. The Eye is Delighted reserves the right to edit any contributions where necessary.

Please note that any photographs posted on any The Eye is Delighted website may be downloaded and electronically altered by another user of that site. Whilst this is prohibited by the terms of The Eye is Delighted’s copyright notice, contributors should be aware of this risk before submitting photographs for publication on the site.

Copyright and Intellectual Property

The Eye is Delighted owns all intellectual property rights (including in particular copyright, trade names, database rights and any other similar rights) covering not only the structure but also the content of the Website and Mobile Application (including in particular images, sounds, videos, photos, logos, trademarks, graphics, tools, software, documents and any and all other data).

No rights whatsoever are granted for the use of or licence to use our content except as necessary to use the services in accordance with these general terms and conditions of use or otherwise by prior written agreement with The Eye is Delighted.

Any reproduction, representation, publication, transmission, use or modification whether in whole or in part of the The Eye is Delighted content without such approval and/or authority, is strictly prohibited.

Such unlawful or illegal acts render their perpetrator liable in consequence and may entail legal proceedings against the perpetrator(s) thereof notably on grounds of infringement of rights. The Eye is Delighted trademark, logo and brand and those of its partners displayed on the Website and Mobile Application are registered. Any reproduction whether in whole or in part of this trade mark and/or logo without the express prior authority and approval of The Eye is Delighted is prohibited.

Any unauthorised reproduction shall constitute an infringement liable to sanction under criminal law. Infringers are liable to sanctions under civil and criminal law and notably to the sanctions provided in applicable intellectual property law.

Use of this website constitutes acceptance of our disclaimer and privacy policy.